{"id":22315,"date":"2025-03-26T13:03:08","date_gmt":"2025-03-26T05:03:08","guid":{"rendered":"https:\/\/www.renoirgroup.com\/ph\/?elementor_library=article-ph-2"},"modified":"2025-05-13T15:04:40","modified_gmt":"2025-05-13T07:04:40","slug":"challenging-established-organisational-thinking-to-achieve-a-new-standard-in-operational-efficiency","status":"publish","type":"case_studies","link":"https:\/\/www.renoirgroup.com\/ph\/case_studies\/challenging-established-organisational-thinking-to-achieve-a-new-standard-in-operational-efficiency\/","title":{"rendered":"Challenging established organisational thinking to achieve a new standard in operational efficiency"},"content":{"rendered":"\t\t<div data-elementor-type=\"page\" data-elementor-id=\"22315\" class=\"elementor elementor-22315\" data-elementor-post-type=\"case_studies\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2367f0cb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2367f0cb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ec81165\" data-id=\"1ec81165\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bd0cac7 elementor-widget elementor-widget-text-editor\" data-id=\"6bd0cac7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4>Background<\/h4>\n<p>Our client is one of the largest conglomerates in Southeast Asia, focusing on the electricity, financial, and food sectors. It has several hydroelectric and geothermal assets in their generation portfolio, as well as several non-renewable power plants located across its country of operation. The client also owns distribution utilities that operate in several high-growth areas across Southeast Asia.<\/p>\n<p>The client was dealing with several critical issues. In addition to the rising price of electricity and government regulations, it was also having difficulty bringing together the different management systems for each of their six distribution units. Future acquisition would add to that complexity if they were not harmonised. Management was also looking for sustainable solutions to streamline business processes in engineering, customer service, and administrative support across all distribution units.<\/p>\n<p>We had worked with some of the subsidiaries under the client organisation before. Based on the results of our prior collaborations, the client invited us to conduct an analysis of its overall operations.<\/p>\n<p>These were some of the results from our analysis:<\/p>\n<ol>\n<li>Work order processes were not managed as well as they should be, resulting in progress being hampered and significant time being wasted.<\/li>\n<li>The business streamlining process was being tackled in the wrong way.<\/li>\n<li>There was no clear understanding between responsibilities and accountabilities for each of the process steps.<\/li>\n<li>Current spans of control for some departments were too high or too low.<\/li>\n<li>There was a strong belief within the organisation that the solution would come forward by just letting employees do their jobs as they felt best.<\/li>\n<\/ol>\n<p>To improve the organisation&#8217;s operational efficiency, transparency and effectiveness of the organisation, we suggested the following recommendations:<\/p>\n<ol>\n<li>Synchronise and optimise processes leading to increased customer service levels, increased efficiency and significant cost optimisation.<\/li>\n<li>Review and Develop own personnel and contractor standards to drive increased efficiency and reduce overall personnel and contractor spend.<\/li>\n<li>Develop a streamlined organisation structure for increased transparency, improved roles, responsibilities and accountabilities.<\/li>\n<\/ol>\n<h4>Project Approach &amp; Implementation<\/h4>\n<p>We set up a full-time task force (consisting of our consultants and several client-side staff) to ensure that the knowledge and experience gained through the implementation, remained with the client. Here are some of the systems that we implemented:<\/p>\n<p><b>ONE: Improved management practices<\/b><\/p>\n<ol>\n<li>A new MCS was introduced and implemented to help the client manage activities within a global framework. It assisted the management team to improve its operations with better transparency.<\/li>\n<li>We customised a &#8216;Plan-Do-Check-Act&#8217; tool according to the client&#8217;s specific operational requirements to be used for planning, execution, checking, and action-taking. The tool was genuinely effective in driving engineering and customer service teams to work efficiently and effectively.<\/li>\n<li>KPIs and scorecards were defined for each department to monitor progress, procedures.<\/li>\n<li>Training manuals were written, and employees were trained in the new ways of working.<\/li>\n<\/ol>\n<p><b>TWO: Improved operational practices<\/b><\/p>\n<ol>\n<li><b>End-to-end work order (WO) processing<br><\/b>&#8211; Sharing of best practice across distribution units.<br>&#8211; Shortened lead time by eliminating non value-added process steps, e.g. unnecessary handling of documentation.<br>&#8211; Increased transparency of WO status through one platform.<\/li>\n<li><b>Contractors and gang management<br><\/b>&#8211; Established new standard times for work order activities.<br>&#8211; Enabled contractors to update work order progress on a daily basis.<br>&#8211; Reviewed contractor proficiency test requirements and frequency.<br>&#8211; Implemented and defined reporting tools.<br>&#8211; Root cause analysis and monitoring of open work orders.<br>&#8211; Implemented capacity planning.<\/li>\n<li><b>Improved customer service level<br><\/b>&#8211; Integration of call centres.<br>&#8211; Manpower forecasting and planning for call centre.<br>&#8211; Established call quality review and monitoring.<br>&#8211; Weekly complaint review between engineering and customer service.<br>&#8211; Established case management with departmental SLA.<br>&#8211; Review of case handling for each department.<\/li>\n<li><b>Clarity of roles and responsibility<br><\/b>&#8211; Streamlined SLA setting for key operational processes across distribution units.<br>&#8211; Setting of RACI at corporate level for each key step of key corporate processes.<br>&#8211; Increased clarity in relationships of matrix organisation.<\/li>\n<li><b>Supply chain management<br><\/b>&#8211; Established supplier evaluation model and penalty system to monitor their KPIs.<br>&#8211; Conducted gap analysis to identify user requirement on inventory management.<br>&#8211; Review of Inventory Monitoring Report for weekly coordination meeting.<br>&#8211; Finalised Min-Max levels and setting-up in EBS system.<br>&#8211; Input of alerts in ERP for upcoming deliveries.<\/li>\n<li><b>Review of organisation structure<br><\/b>&#8211; Established proper spans of control.<br>&#8211; Improved efficiency in departmental manning.<br>&#8211; Enabled centralization of some of the departments.<br>&#8211; Enabled the planning and finalization of a new structure.<\/li>\n<\/ol>\n<h4>Key Results<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fdefc30 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fdefc30\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div data-dce-background-color=\"#F1F1F1\" class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-70cfe7a5\" data-id=\"70cfe7a5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f5a340e elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"3f5a340e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3b165953\" data-id=\"3b165953\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6a37bf elementor-widget elementor-widget-icon-box\" data-id=\"a6a37bf\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.renoirgroup.com\/ph\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-box.min.css\">\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tOver 50%\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\nincrease in number of work order tasks completed\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#F1F1F1\" class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-34ad44fa\" data-id=\"34ad44fa\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-212a358a elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"212a358a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3d38e743\" data-id=\"3d38e743\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cadc67e elementor-widget elementor-widget-icon-box\" data-id=\"5cadc67e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tOver 33%\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\nreduction in implementation lead time for work order completion\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7161574f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7161574f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div data-dce-background-color=\"#F1F1F1\" class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e1feb83\" data-id=\"7e1feb83\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2c535cc6 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"2c535cc6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6ccb70f1\" data-id=\"6ccb70f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48f6e6f7 elementor-widget elementor-widget-icon-box\" data-id=\"48f6e6f7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tOver 60%\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\nreduction in lead time for case resolution\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7a66d740\" data-id=\"7a66d740\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5bb9e156 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"5bb9e156\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2afd305b\" data-id=\"2afd305b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d66595d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d66595d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57e97b13\" data-id=\"57e97b13\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3526fec7 elementor-widget elementor-widget-text-editor\" data-id=\"3526fec7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote><p>\u201cThe Renoir engagement has highlighted many areas of operations where we needed to improve, challenged our organisational thinking and structure, and clarified our roles &amp; responsibilities, creating a platform and method with which to improve existing and develop new operating systems. We are confident the management control systems and methods will allow us to sustain the gains made by the engagement.\u201d<br \/><cite><br \/>COO<\/cite><\/p><\/blockquote>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Background Our client is one of the largest conglomerates in Southeast Asia, focusing on the electricity, financial, and food sectors. It has several hydroelectric and geothermal assets in their generation portfolio, as well as several non-renewable power plants located across its country of operation. The client also owns distribution utilities that operate in several high-growth [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":22334,"parent":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"categories":[893,890],"tags":[],"class_list":["post-22315","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","category-business-transformation","category-operational-excellence"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Challenging established organisational thinking to achieve a new standard in operational efficiency | Renoir Consulting Philippines<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.renoirgroup.com\/ph\/case_studies\/challenging-established-organisational-thinking-to-achieve-a-new-standard-in-operational-efficiency\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Challenging established organisational thinking to achieve a new standard in operational efficiency | Renoir Consulting Philippines\" \/>\n<meta property=\"og:description\" content=\"Background Our client is one of the largest conglomerates in Southeast Asia, focusing on the electricity, financial, and food sectors. 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