{"id":22317,"date":"2025-03-26T13:03:17","date_gmt":"2025-03-26T05:03:17","guid":{"rendered":"https:\/\/www.renoirgroup.com\/ph\/?elementor_library=article-ph-3"},"modified":"2025-05-13T15:16:59","modified_gmt":"2025-05-13T07:16:59","slug":"craft-a-quality-patient-experience-with-management-supervision","status":"publish","type":"case_studies","link":"https:\/\/www.renoirgroup.com\/ph\/case_studies\/craft-a-quality-patient-experience-with-management-supervision\/","title":{"rendered":"Craft a quality patient experience with management supervision"},"content":{"rendered":"\t\t<div data-elementor-type=\"page\" data-elementor-id=\"22317\" class=\"elementor elementor-22317\" data-elementor-post-type=\"case_studies\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3cf917e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cf917e8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div data-dce-background-color=\"#E2E2E2\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-43bde447\" data-id=\"43bde447\" data-element_type=\"column\" id=\"callout\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-35e28c4b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35e28c4b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-45f7f396\" data-id=\"45f7f396\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c0a481b elementor-widget elementor-widget-text-editor\" data-id=\"1c0a481b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><b>At a Glance<\/b><\/p><p>Over the course of 35 weeks working with Renoir, a hospital achieved the following results:<\/p><ul><li>Reduction in Length of Stay by more than 9%<\/li><li>Savings more than USD 1 million in Supply Chain<\/li><li>Behaviour change in management, from passive to active supervision<\/li><li>Reduction in inventory level by at least 15%<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21d0e26e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21d0e26e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7190ef5a\" data-id=\"7190ef5a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a60f491 elementor-widget elementor-widget-text-editor\" data-id=\"6a60f491\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>Background<\/h2><p>The client is a private, tertiary care hospital, which has distilled around forty years of experience in hospital operations and administration. Its world-class healthcare complex serves some 40,000 inpatients and 380,000 outpatients a year with a medical staff comprising over 1,000 physicians, all of whom are experienced, recognised and established experts in their various fields of specialisation.\u00a0<\/p><h2>The Challenge<\/h2><p>Although the client had enjoyed a healthy growth and margin for several years, they wanted to ensure a stronger position as a leader in a highly competitive market. They also wanted to challenge themselves to achieve a superior return on investment for its shareholders.<\/p><p>As a result, Renoir Consulting was engaged to lead them through a project that dug into areas such as Operations Excellence, Supply Chain, Case Mix and a hospital-wide Management Control System.<\/p><p>Renoir&#8217;s analysis found that core elements of many of the client&#8217;s processes were in place, but not well managed \u2013 for example, its admission and discharging processes and shop floor control systems. In addition, the findings concluded that:<\/p><ul><li>Systems lacked productivity and cost efficiency indicators<\/li><li>Management lacked proactive supervision<\/li><li>Span of control was low in crucial areas<\/li><\/ul><p>Additionally, cultural findings concluded the following:<\/p><ul><li>Individuals attached very little importance to understanding and meeting the requirements of customers \u2013 both internally with staff and externally with patients<\/li><li>Low accountability among departments resulted in problems being seen as caused by other teams and not as their own responsibility<\/li><li>Inefficient organisation structure led to problems with decision-making, a lack of clarity of responsibilities among departments and poor collaboration<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#F9F9F9\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3feb306d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3feb306d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b418770\" data-id=\"1b418770\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section data-dce-background-color=\"#F9F9F9\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-2aa5c57d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2aa5c57d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-41876c54\" data-id=\"41876c54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c47d530 mid-cta-text elementor-widget elementor-widget-text-editor\" data-id=\"1c47d530\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tImprove the patient experience with effective performance management\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-305f00e9\" data-id=\"305f00e9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div data-dce-background-color=\"#67B638\" class=\"elementor-element elementor-element-73ae5e3f elementor-mobile-align-center midcta-lets-talk elementor-widget elementor-widget-button\" data-id=\"73ae5e3f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/stg-www.renoirgroup.com\/contact-us\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Get Started<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-492ec954 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"492ec954\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22d51ffd\" data-id=\"22d51ffd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e1082d2 elementor-widget elementor-widget-text-editor\" data-id=\"3e1082d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>What We Did\u00a0\u00a0<\/h2><p>The project was a 35-week program, with a commitment of a minimum financial improvement of close to USD 1 million. The project structure was comprised of a steering committee headed by the client&#8217;s President &amp; CEO along with five \u2018Management Action Teams\u2019 (MATs) focused on Operational Efficiency, Supply Chain, and Hospital Management Control.\u00a0\u00a0<\/p><h3>Supply Chain\u00a0<\/h3><p>With Renoir&#8217;s help, the client repositioned purchasing to actively pursue cost down opportunities and vendor agreements resulting in improved <a href=\"https:\/\/stg-www.renoirgroup.com\/case_studies\/hospital-operating-room-improves-supply-chain-effectiveness\/\">supply chain performance<\/a>. Additionally, it installed a <a href=\"https:\/\/stg-www.renoirgroup.com\/white_paper\/white-paper-priming-business-processes-for-excellence\/\">management control system<\/a> to ensure sustainability of these results long-term.\u00a0<\/p><p>It improved department issuance planning and stock availability, and improved communication between functional departments to ensure stock outs were addressed to prevent occurrences. Guidelines were also established for the purchasing of new capital expenditure equipment to actively identify cost down opportunities. A committee was then installed to review equipment return on investment and marketability, ensuring the hospital&#8217;s best interest would always be protected.\u00a0<\/p><h3>Length of Stay\u00a0<\/h3><p>Installation of a Management Control System was completed to monitor and identify operational issues that were affecting care plans, with corrective actions to address the root cause. As a result, the hospital achieved its <a href=\"https:\/\/stg-www.renoirgroup.com\/case_studies\/how-a-hospital-optimized-length-of-stay-and-communication\/\">lowest length of stay<\/a> in over three years.\u00a0<\/p><h3>Hospital Management System\u00a0<\/h3><p>Together with the Renoir team, the client installed Monthly Departmental Balanced Scorecards throughout the hospital to improve visibility and accountability of its departmental KPIs. Targets, actual data, variances and action items on variances were also readily available on the scorecards.\u00a0<\/p><h3>Case Mix\u00a0<\/h3><p>We established market share, market growth and an index of average revenue per procedure as compared with competing hospitals. The project also established a matrix which enables the user to prioritise which cases or groups of cases to attend to first. The use of the data and the prioritisation matrix now facilitates the creation of strategic action plans.\u00a0<\/p><h2>The Results\u00a0<\/h2><p>In summary, the client&#8217;s project with Renoir has established a control and review framework within the organisation, with an emphasis on effective management that focuses on cost savings and productivity. This structure not only captures and manages the tangible indicators, such as clinical audit and compliance to formulary, but also the intangible indicators such as information organisation and human capital.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-253efa62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"253efa62\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div data-dce-background-color=\"#272C36\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71ff17c3\" data-id=\"71ff17c3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5976b7a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5976b7a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5ed38946\" data-id=\"5ed38946\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3459b122 elementor-widget elementor-widget-image-box\" data-id=\"3459b122\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-widget-image-box 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.elementor-image-box-img{margin-left:auto!important;margin-right:auto!important;margin-bottom:15px}}.elementor-widget-image-box .elementor-image-box-img{display:inline-block}.elementor-widget-image-box .elementor-image-box-title a{color:inherit}.elementor-widget-image-box .elementor-image-box-wrapper{text-align:center}.elementor-widget-image-box .elementor-image-box-description{margin:0}<\/style><div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">Prime business processes for excellence with a Management Control System.  <\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#67B638\" class=\"elementor-element elementor-element-3d0398a4 elementor-align-center elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"3d0398a4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/stg-www.renoirgroup.com\/white_paper\/white-paper-priming-business-processes-for-excellence\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 124 124\" style=\"enable-background:new 0 0 124 124;\" xml:space=\"preserve\"><style type=\"text\/css\">\t.st0{fill:none;}\t.st1{fill:none;stroke:#FFFFFF;stroke-width:3;}\t.st2{stroke:#000000;stroke-width:0.5;}<\/style><g id=\"Group_2640\" transform=\"translate(-2364 -414)\">\t<g id=\"Group_2639\" transform=\"translate(5 -1)\">\t\t<g id=\"Ellipse_18\" transform=\"translate(2359 415)\">\t\t\t<circle 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achieved the following results: Reduction in Length of Stay by more than 9% Savings more than USD 1 million in Supply Chain Behaviour change in management, from passive to active supervision Reduction in inventory level by at least 15% Background The [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":22336,"parent":0,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"categories":[892,890],"tags":[903,914,812,915,916,206,917,813,918],"class_list":["post-22317","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","category-change-management","category-operational-excellence","tag-case-studies","tag-healthcare","tag-operational-excellence","tag-admission-and-discharge","tag-length-of-stay","tag-management-control-system","tag-patient-experience","tag-performance-management","tag-supply-chain-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - 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