Telecom­mu­ni­ca­tions

Create new futures and implement transformation that will accelerate innovation, productivity, and efficiency.

With the commoditisation of the mobile market, many telcos have gone through price wars as rivals vied for position. Whilst customer experience is a point of differentiation, maximum pressure is on driving costs down in the supply chain and operations. Simultaneously, with the arrival of 5G and Internet of Things (IoT), the focus on rapid monetisation of assets is stronger than ever.

Finding the balance is now more critical than ever, as it can be the difference between being a market leader or losing market share.

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Telecom­mu­ni­ca­tions

Industry Expertise

Strat­e­gy
The jump to offer­ing new dig­i­tal inno­va­tions such as cash­less pay­ments is the nat­ur­al next step for telecom­mu­ni­ca­tion com­pa­nies. We can work with you to exe­cute and deploy new dig­i­tal solutions.
Mar­ket­ing and New Prod­uct Development
There is an increas­ing need to localise con­sumer offers to spe­cif­ic geo­gra­phies to accel­er­ate RAN mon­eti­sa­tion. We can help you improve mar­ket­ing spend effec­tive­ness by bal­anc­ing mes­sages to ide­al media types and using strate­gic sourc­ing tech­niques to dri­ve down spending.
Sales and Chan­nel Management
Increase value-added ser­vices in enter­prise sales by lever­ag­ing the oppor­tu­ni­ties offered by new tech­nolo­gies such as edge com­put­ing and IoT. We can also work with you to improve cus­tomer ser­vice and dri­ve up-selling and cross-selling in your brand­ed or part­ner stores. Also, improve the pro­duc­tiv­i­ty and effi­cien­cy of pre­paid retail outlets. 
Cus­tomer Experience
Deliv­er qual­i­ty ser­vice and high per­for­mance in your retail out­lets and call cen­tres, as well as net­work and oper­a­tions man­age­ment. Our areas of spe­cial­i­sa­tion include cus­tomer com­plaints res­o­lu­tion and root cause analy­sis, ser­vice pro­vi­sion turn­around time improve­ment, and improv­ing the effec­tive­ness of cus­tomer ser­vice centres. 
Pro­cure­ment
Lever­age oppor­tu­ni­ties for strate­gic sourc­ing ben­e­fits such as vol­ume aggre­ga­tion of low com­plex­i­ty prod­ucts. For larg­er tel­co groups or joint ven­ture sit­u­a­tions, inter­nal and exter­nal bench­mark­ing as well as employ­ing strate­gic sourc­ing strate­gies can lead to aston­ish­ing benefits.
Net­work and Oper­a­tions Management
Opti­mise your net­work assets to deliv­er excel­lent net­work qual­i­ty. We will help you improve the pro­duc­tiv­i­ty and effec­tive­ness of your main­te­nance teams and net­work oper­a­tions cen­tres, and imple­ment effec­tive ven­dor management.
5G Roll­out and Net­work and Infra­struc­ture Sharing
Imple­ment suc­cess­ful net­work expan­sions and upgrades. There is relent­less pres­sure from share­hold­ers to ensure that net­work spend­ing is mon­e­tised as rapid­ly as pos­si­ble. We help by align­ing IT, engi­neer­ing, pro­cure­ment and field oper­a­tions, and mar­ket­ing and sales activ­i­ties to dri­ve demand where capac­i­ty is available.

Telecom­mu­ni­ca­tions Insights

Oper­a­tional Excellence

Case Studies

23 February, 2022
A major telecom­mu­ni­ca­tions com­pa­ny trans­formed its sales oper­a­tions and reduced prod­uct launch times by 43%

Dig­i­tal

Posts

28 April, 2021
MyDIG­I­TAL can pow­er up Malaysi­a’s econ­o­my, but imple­ment­ing it effec­tive­ly is cru­cial to its success

Case Studies

Oper­a­tional Excellence

A major telecom­mu­ni­ca­tions com­pa­ny trans­formed its sales oper­a­tions and reduced prod­uct launch times by 43%
23 Feb 2022

Posts

Dig­i­tal

MyDIG­I­TAL can pow­er up Malaysi­a’s econ­o­my, but imple­ment­ing it effec­tive­ly is cru­cial to its success
28 Apr 2021

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