Util­i­ties

Power up growth and overcome market volatility to meet future demands.

The utilities sector has been reinventing itself year after year, with new technologies and automation playing key roles in its transformation. New opportunities are opening up and companies can now serve customers in better ways.

However, the industry must deal with growing challenges. Climate change, the move towards decarbonisation, and a looming global energy crisis have increased the urgency to transform and accelerate the transition towards renewable energy. Utility companies must find a way to manage the transition and integrate the new with the old. Additionally, there is also more emphasis on addressing vulnerabilities in legacy systems and mitigate future cyber threats.

Utility providers are racing against time to meet these challenges, which leads to increased capital spending on new infrastructure, policies, and technologies. However, they must also balance this with a guarantee of stability in service supplies without heavily impacting customers.

Big challenges. But also a great opportunity for growth.

We have years of experience in this sector helping clients meet every challenge, successfully implement digital transformation, and strategically move towards ambitious goals.

Navigate the transition towards a brighter future with Renoir.

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Util­i­ties

Industry Expertise

Gen­er­a­tion, Trans­mis­sion and Distribution
Gen­er­ate bet­ter avail­abil­i­ty of assets, improve over­all equip­ment effec­tive­ness (OEE) and increase rev­enue. Oth­er poten­tial ben­e­fits include reduc­ing acqui­si­tion costs and inven­to­ry turnover, bet­ter plan­ning, and con­trol of the work­force, asso­ci­at­ed with the lev­el of services.
Change Man­age­ment and Implementation
Improve plan­ning and con­trol tools, increase active lead­er­ship and ana­lyt­i­cal capac­i­ty, and gen­er­ate bet­ter inte­gra­tion between the dif­fer­ent work areas. Each pro­posed solu­tion is devel­oped in col­lab­o­ra­tion with you to make it fit-for-purpose, enabling swift deci­sions based on facts. 
Sales and Marketing
We work with you to eval­u­ate oper­a­tional process­es from end to end. Improve the accu­ra­cy of man­pow­er reports and spe­cif­ic KPI imple­men­ta­tion, and devel­op resource siz­ing methodologies.
Dig­i­tal Transformation
Align poten­tial solu­tions with tech­nol­o­gy and IT, from the begin­ning of the project. Suc­cess­ful­ly imple­men­ta­tion any rou­tine or new pro­ce­dure — from requests and mon­i­tor­ing of ser­vices to ques­tions about bills and con­sump­tion. We focus on field infor­ma­tion col­lec­tion, imple­men­ta­tion of the Auto­mat­ed Oper­a­tional Dash­board (AOD), and real-time data analysis.
Retail and Cus­tomer Experience
Con­sump­tion mea­sure­ments, debt nego­ti­a­tion, and reg­is­tra­tion updates are often han­dled through mul­ti­ple chan­nels such as call cen­tres, dig­i­tal chan­nels, and phys­i­cal ser­vice stores. We help bal­ance the demand for these chan­nels so that clients can avoid queues and find a defin­i­tive solu­tion to cus­tomer demand. 
Avail­abil­i­ty Performance
We work with clients to devel­op solu­tions that aim to increase the reli­a­bil­i­ty and avail­abil­i­ty of assets through main­te­nance, sup­ply, and third-party con­tracts to opti­mise the main equip­ment respon­si­ble for the production. 
Rev­enue Assurance
Improve billing through three key process­es: default, reduc­tion of devi­a­tions, and net­work expan­sion. Improve debt col­lec­tion, the devel­op­ment of anti-fraud pro­grammes and rewards ini­tia­tives for punc­tu­al paymasters.
Con­tracts and Con­trac­tor Management
Analyse the life cycle of the con­tract across every stage — from the request to the per­for­mance eval­u­a­tion of the con­tract. We will also go through the lev­el of ser­vice, pro­duc­tiv­i­ty, the pri­or­i­ties of the con­tract­ing com­pa­ny, the dimen­sion­ing of resources, and deter­mine if the activ­i­ties devel­oped are in accor­dance with the object of the con­tract. We focus on improv­ing inter­nal con­tract man­age­ment, oppor­tu­ni­ties for cost reduc­tion, sup­pli­er rene­go­ti­a­tion, and cost-benefit analysis. 

Util­i­ties Insights

Imple­men­ta­tion

Case Studies

13 June, 2022
A util­i­ties com­pa­ny improves pro­duc­tiv­i­ty and saves costs

Case Studies

Imple­men­ta­tion

A util­i­ties com­pa­ny improves pro­duc­tiv­i­ty and saves costs
13 Jun 2022

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Rise above market volatility and deliver value.

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