Util­i­ties

Power up growth and overcome market volatility to meet future demands.

The utilities sector has been reinventing itself year after year, with new technologies and automation playing key roles in its transformation. New opportunities are opening up and companies can now serve customers in better ways.

However, the industry must deal with growing challenges. Climate change, the move towards decarbonisation, and a looming global energy crisis have increased the urgency to transform and accelerate the transition towards renewable energy. Utility companies must find a way to manage the transition and integrate the new with the old. Additionally, there is also more emphasis on addressing vulnerabilities in legacy systems and mitigate future cyber threats.

Utility providers are racing against time to meet these challenges, which leads to increased capital spending on new infrastructure, policies, and technologies. However, they must also balance this with a guarantee of stability in service supplies without heavily impacting customers.

Big challenges. But also a great opportunity for growth.

We have years of experience in this sector helping clients meet every challenge, successfully implement digital transformation, and strategically move towards ambitious goals.

Navigate the transition towards a brighter future with Renoir.

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Util­i­ties

Industry Expertise

Generation, Transmission and Distribution
Generate better availability of assets, improve overall equipment effectiveness (OEE) and increase revenue. Other potential benefits include reducing acquisition costs and inventory turnover, better planning, and control of the workforce, associated with the level of services.
Change Management and Implementation
Improve planning and control tools, increase active leadership and analytical capacity, and generate better integration between the different work areas. Each proposed solution is developed in collaboration with you to make it fit-for-purpose, enabling swift decisions based on facts.
Sales and Marketing
We work with you to evaluate operational processes from end to end. Improve the accuracy of manpower reports and specific KPI implementation, and develop resource sizing methodologies.
Digital Transformation
Align potential solutions with technology and IT, from the beginning of the project. Successfully implementation any routine or new procedure — from requests and monitoring of services to questions about bills and consumption. We focus on field information collection, implementation of the Automated Operational Dashboard (AOD), and real-time data analysis.
Retail and Customer Experience
Consumption measurements, debt negotiation, and registration updates are often handled through multiple channels such as call centres, digital channels, and physical service stores. We help balance the demand for these channels so that clients can avoid queues and find a definitive solution to customer demand.
Availability Performance
We work with clients to develop solutions that aim to increase the reliability and availability of assets through maintenance, supply, and third-party contracts to optimise the main equipment responsible for the production.
Revenue Assurance
Improve billing through three key processes: default, reduction of deviations, and network expansion. Improve debt collection, the development of anti-fraud programmes and rewards initiatives for punctual paymasters.
Contracts and Contractor Management
Analyse the life cycle of the contract across every stage — from the request to the performance evaluation of the contract. We will also go through the level of service, productivity, the priorities of the contracting company, the dimensioning of resources, and determine if the activities developed are in accordance with the object of the contract. We focus on improving internal contract management, opportunities for cost reduction, supplier renegotiation, and cost-benefit analysis.

Util­i­ties Insights

Imple­men­ta­tion

Case Studies

2022/06/13
A util­i­ties com­pa­ny improves pro­duc­tiv­i­ty and saves costs

Case Studies

Imple­men­ta­tion

A util­i­ties com­pa­ny improves pro­duc­tiv­i­ty and saves costs
13 Jun 2022

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Rise above market volatility and deliver value.